GENERAL TERMS AND CONDITIONS OF VEHICLE RENTAL
1. ALL-INCLUSIVE RATES
Our rates are designed to offer a final price with no surprises and include:
- Taxes (VAT).
- Unlimited mileage.
- Full coverage with no excess.
- Second driver at no additional cost.
- Child seats and booster seats secured with the vehicle’s seat belt at no additional cost. Isofix child seats and high-back boosters carry an additional charge.
- Roadside assistance included.
- Free airport service for rentals of 5 days or more (for rentals of fewer than 5 days, a supplement of €18 applies).
2. AIRPORT SERVICE
We will deliver the vehicle directly at the airport, in the airport car park. The exact delivery point will be indicated in the confirmation email, as it may vary, but it will always be within the airport parking facilities. Vehicles are delivered promptly to avoid waiting times. We recommend completing a pre-check-in to speed up key collection, allowing us to prepare your arrival and minimise waiting time.
3. VEHICLE GROUP BOOKINGS
Reservations are made by vehicle group, not by specific model. If the reserved vehicle is not available, a vehicle of the same or higher category will be provided at no additional cost.
4. FUEL POLICY
The vehicle is delivered with at least enough fuel to reach the nearest petrol station and must be returned with the same amount of fuel as at delivery. No refund will be made for unused fuel.
5. DELIVERY AND RETURN HOURS
Delivery and return services are available 24 hours a day. Our staffed office hours are from 07:00 h to 21:00 h.
Outside staffed hours, vehicle collection and return are carried out through our unstaffed system, subject to prior acceptance of its specific conditions. During daytime hours, customers may also opt for direct vehicle collection without a receptionist, subject to availability and applicable conditions.
5.b OUT-OF-HOURS (NIGHT) DELIVERIES
We offer deliveries outside staffed hours (from 21:00 h onwards) through our unstaffed system, subject to prior acceptance of its specific conditions.
5.c DIRECT VEHICLE COLLECTION
We offer direct vehicle collection without a receptionist during daytime hours. This service may qualify for a small special discount. It is a simple collection system whereby you go directly to the vehicle to pick it up. The rental agreement will be prepared in advance, and all necessary information required to formalise the contract will be requested beforehand.
6. DRIVER REQUIREMENTS
- The minimum age depends on the vehicle category. For the economy category: 20 years old and a minimum of 2 years holding a driving licence. For other categories, please consult specific conditions.
- The driving licence must be valid and in force for the type of vehicle rented.
- Legally recognised international driving licences are accepted.
7. PRICE EXPLANATION
The price shown on our website at the end of the booking request corresponds to the total rental amount, including full coverage with no excess and taxes. There are no hidden charges or undisclosed additional costs.
8. PAYMENT METHODS
Payment is made upon vehicle collection when delivery is carried out with a receptionist. In the case of direct collection without staff, payment must be made in advance prior to delivery of the vehicle. Credit cards, debit cards and cash are accepted. Cash payment is only permitted when the vehicle is delivered in person with a receptionist; in the case of direct collection without staff, cash payment is not possible. No excess or deposit is required, provided that age and driving experience requirements are met and the customer’s stay and travel details necessary to properly formalise the contract can be verified.
9. FULL COVERAGE WITHOUT EXCESS
Full coverage without excess is included in the final rental price. It does not cover damage caused by negligence or improper use of the vehicle, reckless driving or driving under the influence of alcohol or drugs, abandoning the vehicle with damage, refuelling with the wrong fuel, driving on roads or routes not suitable for normal traffic — such as rural tracks, unpaved roads or areas not intended for vehicle circulation — loss or breakage of keys or remote controls (€100 to €190 depending on the model), damage caused by leaving animals unattended inside the vehicle, or theft of the vehicle if the keys have been left in the ignition.
The customer shall bear the costs arising from any incident related to these situations. It is not permitted to manipulate or modify any mechanical, electrical or bodywork components of the vehicle, nor to carry out interventions such as adding oil, fluids or other products. Taking the vehicle to any repair workshop is not permitted. In the event of any incident or if the customer considers it necessary to check any component of the vehicle, the company must be contacted immediately so that an appropriate solution can be provided.
In the event of an accident or circumstance that renders the vehicle inoperative and is the driver’s responsibility, the company shall not be obliged to provide a replacement vehicle or refund any unused rental amount.
9.b EXCESS IN SPECIAL CIRCUMSTANCES
The company reserves the right to request an excess in special circumstances, such as when the required age and driving experience conditions are not met or when it is not possible to verify the driver’s stay and travel details. In particular, if the customer cannot prove that they are on a tourist stay or another valid type of stay, the company may require an excess deposit as an additional guarantee.
9.c OBLIGATIONS IN CASE OF ACCIDENT, DAMAGE OR VANDALISM
In the event of an accident, regardless of whether it is the responsibility of the renter or a third party, the customer must inform the company as soon as possible and provide a copy of the accident report, together with all available details of the vehicles and persons involved.
In cases of vandalism, intentional damage, or total or partial theft of vehicle components, filing the corresponding police report is mandatory, and a copy must be submitted to the company.
Failure to promptly notify the incident, failure to provide the accident report or police report, or absence of the necessary information may result in the non-application of the coverage included in the rental.
10. TRAFFIC FINES
The renter declares that they are aware of and will comply with Spanish traffic and road safety regulations, particularly those relating to speed limits and parking rules. Any fines imposed for traffic or parking offences during the rental period shall be the sole responsibility of the renter. The company reserves the right to apply an administrative surcharge for the management of fines.
11. USE RESTRICTIONS
Vehicles may not be taken outside the island of Mallorca. They must not be used for unlawful purposes, competitions, or activities other than private or tourist use.
12. DELIVERY AND RETURN
You may collect and return the vehicle at the airport or at our offices. Please check availability and possible supplements for deliveries and returns at other points on the island (hotels, ports, etc.). The vehicle must be returned in the same condition as delivered, except for normal wear and tear.
13. ADDITIONAL CONDITIONS
By signing the rental agreement, the customer agrees to comply with all the conditions set out in this document. The renter shall be liable for any damages arising from breach of these conditions, as well as for the acts carried out by authorised drivers during the rental period. Any modification must be agreed in writing with the company.
14. CANCELLATIONS AND NO-SHOW POLICY
We appreciate being informed in advance of any cancellation. Failure to appear without prior notice (no-show) may result in administrative charges.
For any clarification or additional information, our team will be at your disposal. We aim to ensure that your car rental experience in Mallorca is transparent and free from unexpected costs.
15. APPLICABLE LAW AND JURISDICTION
This contract shall be governed by Spanish law.
For the resolution of any dispute arising from its interpretation or execution, the parties submit to the Courts and Tribunals of Palma de Mallorca, in accordance with the applicable consumer protection regulations.
Bookings
You can make your booking in one of the following ways:
By filling out the form appearing on this web site
By calling the telephone number +34 971 26 24 34
By fax, writing to +34 971 26 23 38
By email, writing to info@autosnifers.com
Customer telephone assistance:
Monday to Saturday from 8 a.m. to 8 p.m.